Platform capability · Notifications
One API for in-app, email and Slack messages
A notification service that delivers by email, in the app and to Slack. It includes templates, layouts, user preferences, delivery logs, open and click tracking, unsubscribe handling, a choice of providers, batch sends with a rate limit, and a notification bell you can embed in your app.
Many notification products add in-app messages late and with few features. Here in-app is a full channel, with unread state, live delivery and preferences for each category. Email and Slack work alongside it, and SMS through Twilio or Telnyx where those providers serve the destination country. Mobile push is a planned integration.
Operators can change the wording, branding and structure of any template or layout without a new deployment. Templates sit inside layouts (header, footer, branding), and layouts carry each customer’s theme. Template variables have types, so a missing variable produces an error when the message is built, before it reaches the recipient.
Billing events trigger emails for payments, subscription changes, trial endings and invoices. Templates and layouts carry each customer’s theme and can be edited. The notification service handles sending through the provider and one-click unsubscribe.
Email and Slack can each have several provider configurations, stored encrypted. A customer’s own provider is used first when one is set, and sends can be split between providers by weight. Each provider has its own limit on simultaneous sends. The result of each send is logged and can be retried.
Additions that extend the capability described above.
A solution architect will demo the live service against your domain model.