Platform capability · Comments
Discussions with replies, reactions and mentions, for customers and operators
Comments attach to any record through its type and ID. The service supports replies, reactions, mentions, attachments, live updates, edit history and GDPR anonymization, for both operators and customers.
Comments can attach to any object: a project, a ticket, an invoice, a settings change. The app passes the record’s type and ID. The comments service handles threads, mentions, reactions and notifications, and does not need to know what the object is. One service covers every place where people discuss work.
New comments and reactions are pushed to everyone viewing the thread. If a network blocks the first connection type, the service falls back to a second one. It handles reconnection, messages missed while offline and messages that arrive out of order. Apps embed the component, and users see updates as they happen.
When a user is erased, the text of their comments stays, so the thread still makes sense to the other participants. The author is shown as "Former user". The erasure is recorded in the audit trail, and the conversation history stays usable.
A solution architect will demo the live service against your domain model.